SM
Sinenhlanhla M

1 reviews | Active since Aug 2018

31 Aug 2018, 04:14

Disgusting healthcare service!!!

I am shocked at the horrible service I recieved. My 6month old baby was wheezing in evening so we took her to NetCare Waterfall Hospital in Midrand at 10pm, we leave at 4am with no answers and my child is leaving wheezing same way she arrived. When I demand answers from paedetrician I am not given any. It's 4th emergency visit in evening with same symptoms shegets given antibiotics each time like they are sweets. 3 antibiotics in 3 weeks today's doctor doesn't even bother taking history of symptoms, doesn't check child's fontella which is sunken as she hasn't fed properly today. Child is so congested and wheezing that she can't feed on breast without gasping for air. And yet this hospital will have nerve to charge me for today's visit whilst my child is not treated. I am shocked at level of which this places thinks health are should operate. Will they only treat patients once they dead?

I am disgusted!!!!!

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Replies (1)
Netcare
Netcare's reply04 Sept 2018, 12:40
Official

Good Afternoon

Thank you for bringing your concern to our attention.

We can confirm that we have referred that concern to the customer care team at the Netcare Waterfall City Hospital, a member of which will be in contact with you shortly.

Should you wish to contact us in the interim, you are welcome to contact us on Tel: 0860 NETCARE (***3) or Email: ***

Sincerely

The Netcare Customer Service Team