Disgusted by level of service

I am really not impressed and disgusted about Netcare Waterfall Hospital level of service and treatment from the facility, my mother was admitted on the 23/04/2024 upon arrive everything went smooth but the service was slow and we were kept for close to 2 hours admitting her into the room. The next day 24/04/2024, I arrived at the hospital around 10am and to find my mother was still not bathed and sitting with a nappie that was from the previous and worse this nappy is not even her size as she wears Medium but she was given 2XXL ( I questioned this but was told no the next day (24/04/2024) this would be corrected but was not even done she is still wearing a 2XXL till to date with no care in the world, I told the nurse and she just thought I was just baffling on), furthermore the physio (Ronnie) came told the nurse that the sheets are dirty but she did not bother, I had in this case to get to a point at around 3pm about 3 to 4 hours later after stating the issues over and over again that the sheets need to be changed were only changed then. After the nurse changing her without washing her they placed the lower pj’s she was admitted with on the chair and left it without giving me acknowledgement of the pants and they had faeces on them. She never even came back with a plastic or anything for this, I am highly upset and really disgusted by the type of service that I am getting from this hospital and would rather never take my mom to any Netcare facility, the saddest part of this is that I am part of the brand but yet receiving this type of service and treatment from the provider that I advocate for.

I complained about the parking too but that was sorted by the CRM but internal the service and treatment that we as members and clients pay for is really horrific, I have heard stories from close friends but I am now experiencing the service failure and treatment 1st hand, I can bet a million bucks right now as I am going to that hospital at 5pm she will still not be washed at all and finding her a bad state where I could of just taken her to public facility and not pay anything or pay the medical aid itself.