Disappointed with private healthcare services

My Mum was admitted to Netcare St Augustine hospital in Durban on the 12.10.202 . I tried on numerous occasions to get through to switchboard to be transferred to the ward. No Answer. Calls were diverted to different wards in the hospital. I contact head office in JHB and was finally put through to switchboard only to be greeted by a rude receptionist who clearly lacked telephone etiquettes. My mum lay in neuron ward in pain from 12 pm till 3pm until I called and asked if a drip was put up. Then only did the sister inform me that they are busy with her. No communication from the nursing staff to family members when there was a problem with her scans. I had to do all the necessary calls for the scan to be done. I have emailed head offfice and customer relations but have no received a response to date