Denial of Medical Service due to R344 at Brackenfell Medicross, Heartless!!!!

I am writing to express my deep disappointment in the service I received from Brackenfell Medicross on Tuesday 16 September 2025 . Despite having a confirmed appointment with the doctor, which they accepted online. My partialy blind son was denied medical assistance due to an outstanding fee of R344.

This decision was made in spite of the fact that my son suffers from partial vision loss and has been experiencing severe migraines originating from behind his eye. He lost his eye sight in 2020 due to a brain infection and thr impact was that he lost 95% of his eye sight. The lack of compassion and professionalism shown by the staff was both ********* and unacceptable.

While I understand that policies regarding outstanding fees may exist, refusing urgent medical care especially to a child in distress is indefensible. The situation could have had serious health consequences, and I am appalled that financial matters were prioritised over patient wellbeing. He is a child man, a CHILD!!!!! THEY WERE HEARTLESS...

I urge you to reflect on the values your organization claims to uphold and take immediate steps to ensure that no other family is subjected to such treatment.