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jelele M

1 reviews | Active since Aug 2013

18 Aug 2016, 06:46

default even after arrangement

<p>In April after my wife was discharged from Alberton Union Private Hospital I received letter of demand stating outstanding bill of R970.00 then I send it to discovery for payment. In June 2016 I received another similar letter I then called discovery asking why this bill isn't paid by medical aid, I discovered the bill was for the administered medication and it's not covered by medical aid. I was puzzled as I was not aware of that. I call the hospital to ask why and i was told your are expected to pay any outstsanding bill. I made payment arrengement with their accounts department to settle the bill with three instalments as I bread winner. We reached agreement though the below email:</p> <p>Good day Sir,</p> <p>Your acknowledgment of debt has been accepted.</p> <p>Beginning 29.07.2016 for 3 months, amount of R324 per month.</p> <p>Thank you for your commitment.</p> <p>Kindest regards</p> <p>Shireen Moodley<br /> Claims Administrator</p> <p>Union/Clinton Hospitals<br /> Netcare Limited<br /> 47 Clinton Road<br /> New Redruth<br /> Alberton<br /> 1449<br /> Switchboard: +27 (0)11 ********** <br /> Direct: +27 (0)11 ********** <br /> Fax: ********** 581</p> <p> </p> <p>On the 28/07/2016 I paid first instalment but on the 17/08/2016 I got notification of new listed defaults by Netcare Union Hospital, i called them to ask what is happening and I was told sorry there's nothing we can do. </p>

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Replies (1)
Netcare
Netcare's reply18 Aug 2016, 13:24
Official

Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.


When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on 0 ********** - 0860 Netcare.

Best regards,