Customer service at its worse Garden City Netcare

The worst experience ever at Netcare Garden City, my daughter was taken to hospital this morning by paramedics from 11:30 and we only left the hospital now at 22:00. Garden City Netcare is exactly the same as the government hospitals in South Africa useless and inconsiderate towards people. The amount of lies from hospital staff shows the ********* methods they will allow. Firstly they say we need to wait 1 hour for the blood results. When I left the hospital to take my younger kids home, my husband stayed behind with my daughter and they told him that he will now have to wait 2 hours for the blood results. Eventually my husband discovered that something is fishy and the file was missing, no bloods was ever done. So he was waiting so long for no reason. Until he made a noise than only they took bloods and wanted to "make as if they care". The Dr that supposed to be of assistance was Dr. B Nkosi and he **** to us about blood results which never happened. I want everyone to know that the kind of service that people are receiving from Garden city does not even deserve any rating or star. I should have taken my daughter to another hospital by driving out of my area perhaps I would have received something better. Plus I am awaiting the bill so I can expose them.