AS
Alicia S

1 reviews | Active since Jul 2021

27 Oct 2025, 08:05

Contaminated Emergency Rooms and Second-Hand Medication

Linmed Hospital - Emergency Rooms. I am highly disappointed and disgusted by the service we received last night. I took my 1 year old in for a dog bite. We checked in at 19:05, we were only called in at 20:47, the doctor only came to see us at 22:00! The doctor was not knowledgeable at all and did not know how to treat our toddler for a dog bite. She did not know if Tet**** was part of his standard immunizations, if he needed a rabies shot or just antibiotics. She stayed away for another half-hour going to find out how to treat him. Whilst we were waiting in the cubicle we noticed blood spatter on the walls, on the floor and in the basin from a previous patient or patients. Eventually the Doctor came back and advised that she will put him on a short course of antibiotics and provide us with an antibiotic ointment. Another twenty minutes passed and the nurse finally brought the ointment - a dirty box of Supiroban, half empty, and without a cap - a second hand tube of ointment that we were supposed to put on our toddler's lip! We left at 22:49 with just a script. Spent almost 4 hours at a dirty hospital, short-staffed, unknowledgeable doctors, and second-hand medication. I am beyond anger. This is the type of service we receive at a private hospital's emergency rooms. I have no more words to explain my disgust.

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Replies (1)
Netcare
Netcare's reply27 Oct 2025, 10:17
Official
Dear Alicia. I am sorry to hear that this was your experience at our hospital, and I hope your son is feeling better. I will share your feedback with the relevant manager for follow up. Take care, Kamo