Complaint with no feedback.

I have been admitted to Netcare Pinehaven for severe migraines and neck stiffness and pain. Dr did a CT scan for the brain. The scan report came back and CT scan showed brain is clear. Thereafter Dr Variava wanted to do a Neck/Spine MRI. But my medical aid did not approve even after he did a motivation. I cannot pay cash for the MRI either. Dr then send me for a MRI, me thinking he got it authorized eventually, but only to find out after the report came back that he ordered a Brain MRI. Which is totally a waste as he knew after the CT scan of the previous day that the brain was clear. Now I was discharged with the same issue only difference was that I was on pain medication permanently. But no diagnosis or even help from Dr Variava trying to assist me to get to the root of my health concern. I complained to Pride Sithole, the hospitals complaint department as well as the head office of Netcare. All that Pride said is that they will investigate it and give me feedback. Till date no feedback from the Netcare ever and no feedback from the Hospital or Dr. I get bills to pay but why am I liable to pay for a scan that was absolutely useless and waste of money? I cannot get any further treatment elsewhere as our medical aid is now exhausted and I still have to pay 2 co-payments for something that was done that I as a patient had no control over and it was useless to the Dr Variava as he couldn't till now give me a proper diagnosis as to why I getting these migraines, neck stiffness and extreme neck pain. I cannot use pain****ers every single day as it is not good for my health either. But I am stuck and left with nothing. These hospital bills are not very cheap as this is the treatment and attitude we getting. No care for no one. All just a money making scheme by the Dr's as well as hospitals.

I have al the mails I did send to the Dr, Pride as well as the Head Office of Netcare with no luck.