Complaint Regarding Excessive Waiting Times at Netcare Parklane Pharmacy

I wish to formally lodge a complaint regarding the unacceptable waiting times and queue management at the Netcare Parklane Pharmacy.

Today, following a medical procedure that I underwent approximately four hours ago, I was directed to collect my prescribed medication from the pharmacy. Despite my condition as a post-procedure patient, I was required to join an extremely long queue with an estimated waiting time of approximately one hour before medication could be dispensed.

It is deeply concerning that patients who have just undergone medical procedures ,and who may still be in discomfort or physically vulnerable ,are expected to remain standing or waiting for extended periods. In my case, I was still fitted with a medical drip and was not in a condition to endure such a prolonged wait. This situation is not only physically challenging but also reflects a lack of patient-centered care and appropriate triage within the pharmacy.

Hospitals and their associated pharmacies should prioritise post-procedure patients and ensure that reasonable accommodations are made for individuals who are clearly not well enough to stand in long queues, including medication delivery in the wards. The current system appears to disregard the needs and dignity of recovering patients.

I request that Netcare Parklane urgently review its pharmacy queue management and patient prioritisation processes to ensure that vulnerable and post-procedure patients are assisted promptly. No patient who has just undergone a medical procedure should be expected to wait for extended periods while still under medical support.