Clinton Clinic Accounts are Dissapointing

My son had grommets done on 29 May at Clinton Clinic where i had to pay an R8800. 00 deductible and have a R3749.98 refund that needs to be processed. The accounts department will have you begg for service having to constantly follow up with them just to at 99.99 be told to fill out forms. Why they sent this to Discovery i am not sure as i paid a deductible due to the fact that Discovery would not cover the procedure. LUNGI'S reply this morning was R3749. 98 is owing to me and that she will be on training untill next Tuesday. When the Staff at Clinton is done training i would like the refund to be processed as i have other costs to cover . I will be in contact with Bary Bedford next week to bring this to his attention unfortunately he has been in meetings most of this week. CLINTON IS EAGER TO TAKE YOUR MONEY BUT WILL TAKE THEIR SWEET TIME RETURNING YOUR FUNDS!!!