Claim

I received a notification letter that we owe netcare R3837.50 I called them to find out why they claiming from me when i have a medical aid. I spoke to a female consultant, whom when i asked why they are not following up with medical aid if they did put a claim and she hanged up on me. I called again and the male consultant picked up, when i asked him to transfer me to his supervisor or manager, he also hanged up on me. I then called my medical aid, whom said yes they did not pay because Netcare sent incorrect icd code which they did send notification to Netcare who chose to ignore and try claim from me.<br> I then asked called Netcare again, and this time ask to speak the account manager. I told him what the consultants did and how rude they were, i told him what the medical aid said and he tells me that the code they sent is correct. When i asked him why are they not following up with medical aid when they received reject feedback HE rudely told me not to tell him how to do his job and the consultants's job.<br> So disappointed by the Manager's behavior and rudeness. No wonder why the contact center people are also so rude. <br> Landline i use was: *** at 14:20 - 14:45pm<br> 27/05/2014