Christian Barnard Hospital

Im super angry no one got back to me they owe me refund i filled out the refund form contacted the customer care no one us getting back to im driving up and down for receptionist to advise that they cant assist bt they could assist me at the time of payment. i paid a pre admission fee and i never got admitted and opted for another hospital before birthing my babygirl however they said they will refund the money back i stil havnt gotten any refund or response please help this hospital is so freaken bad!!!!!