Christiaan Bernard

⭐ 1 STAR – Absolutely Disgraceful and Unprofessional Behaviour

After 14 years of visits to Netcare Christian Bernard, I never expected to experience something so disappointing and embarrassing at a hospital I have trusted for so long.

I would specifically like to raise a serious concern regarding Nurse Magmoudah and her unacceptable attitude and behaviour.

I had already received permission from my treating doctor to have visitors. I was not acting on my own or disregarding hospital rules. I had the necessary permission, yet the situation escalated unnecessarily because of the way this nurse handled it.

What made the situation even worse was that she was arguing and screaming at my older brother at the ward entrance. This was not only embarrassing and upsetting for me as a patient, but it was also uncomfortable for the nurses and fellow patients who were around and had to witness the entire incident.

A hospital ward should be an environment of care, respect and professionalism, not a place where patients and their families have to witness staff engaging in heated confrontations. There is a difference between enforcing hospital policies and speaking to people in a manner that creates unnecessary conflict and embarrassment.

After 14 years of trusting this hospital, I am extremely disappointed. My family was simply trying to visit me with the doctor's permission, and the situation could have been handled calmly and professionally through proper communication.

I strongly urge hospital management to investigate Nurse Magmoudah's conduct and address how this incident was handled. Patients are already dealing with difficult circumstances, and families should not have to endure this kind of experience while trying to support their loved ones.

Fourteen years of trust, reduced to one deeply disappointing experience. I sincerely hope management takes this complaint seriously, because no patient or family should have to go through something like this.

Absolutely unacceptable.