MF
Marisa F

1 reviews | Active since May 2023

15 May 2025, 10:01

Charging me for nothing and handing me over for refusing to pay for nothing.

I asked for a call back because I was out of airtime. Reason for my call - I wanted to find out if a medical person can give me a morphine injection at home, because I did not have anybody that could drive me and that it was NOT AN EMERGENCY. I was on my feet walking around. Apparently nobody could answer my question and the next moment I was put through to talk to the medical person and at the same time the ambulance sirens was at my gate. I immediate showed them to keep quiet and had to open the gate for them. I spoke to them and they said no they can not give me an injection. So the paper I signed was to say that I do not want to go to the hospital. So very ***** of them. All I wanted was a yes or no on the phone. I explicitly said its NOT AN EMERGENCY. Why send an ambulance if you can not do what I asked on the phone. Now I am being handed over because I refuse to pay over a thousand rand for that no in person. No ways. This is ***** in a legal way. Sending the ambulance and pretending not to be able to answer my question after I said do not come if you can not help me. Shame on you. If I was walking around - they could've seen immediately frome the gate that its not an emergency. I was completely ignored by the operator and the way they make money is to send the ambulance to your house and think that I will pay for nothing. I am a very honest person and what you did was *****. On a previous occasion I was helped on the phone by a medical person who answered my question. They listened what I asked and not send an ambulance. What is wrong with your ears? Listen. Why would I want an ambulance to take me to the hospital if I could walk there? Its so close to me. I will NOT PAY. You can write it on your stomach and wipe it off. If your people are deaf it is not my fault.

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Replies (2)
Netcare
Netcare's reply15 May 2025, 10:15
Official
Morning Marisa. I hope you are feeling much better. I have escalated your feedback to the customer service team for follow up. Take care, Lynne. 
Netcare
Netcare's reply15 May 2025, 11:44
Official
Hi Marisa. I'm sure our customer service team will be able to help. All the best.