SB
Sarita B
1 reviews | Active since Feb 2016
25 Feb 2016, 18:59
Charges after discharge
In December we received an invoice a Total outstanding on the account and then one in January that shows more. When we ask them what was going on they send us a 3rd invoice with both of this amounts on double so how can this amount increase when patient was already discharged ? And now it shows it was charged on the 17 November but on the other invoices it doesn't show. It looks like ***** to me because the invoice can't change from 1 month to the next and don't even reflect correct.
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Replies (1)Netcare's replyOfficial
03 Mar 2016, 08:33Hello saritacbotha,
Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
The Netcare Customer Service Team
Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
The Netcare Customer Service Team
Best regards,
Netcare's reply03 Mar 2016, 08:33
Official
Hello saritacbotha,
Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
The Netcare Customer Service Team
Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
The Netcare Customer Service Team
Best regards,
