TK
Thandeka K
1 reviews | Active since Mar 2017
03 Mar 2017, 10:19
Case; ***
<p>Good day</p> <p>I was admitted to parklane clinic on the 25/08/2016 for surgury the service was great , however I was billed for a Laparoscopic procedure that was not done on me and my medical aid Bestmed said that they will not pay for it because it was not authorised at all. I have been to Park lane twice and I am not getting any help ,Parklane sends me to my medical aid they say they will not pay and if the clinic knows this why are they not fixing it from they side. so I don't know what to do and I am not getting answers I am billed R9852.80 that is to much and for what? </p>
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Netcare's replyOfficial
03 Mar 2017, 12:57Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.
Best regards,
Netcare's reply03 Mar 2017, 12:57
Official
Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.
Best regards,