Cant Believe it

Good day,<br> <br> As my previous report i got one phone call the same day I posted it. The lady i spoke to said they will investigate and get back to me but i am still waiting. I am not going to just leave it if they think i am. It was clearly there fault. I would kindly like to find out what is going to happen now????<br> I just think it is really bad because now my sister is going to sit with a scar in her face for the rest of her life because of Negligence. it just makes me angry.