Blaauwberg - WORST COMMUNICATION FROM ADMIN

To whom it may concern,

I write with utter disappointment on my recent engagement with your administrative staff. The communication and feedback has been appalling - what an absolute disgrace to such a well reputable name as Netcare.

Please invest in in-house training on communication, email etiquette and customer service as my experience thus far has been absolutely disgusting and that for a service industry.

They lack the basic people and can not return call or offer the professional courtesy of a response on email.

I received a hospital bill from Patricia Pillay 21.01.2025 I requested a monthly payment arrangement - NO response 28.04.2025I sent x 2 POPs - NO response 04.02.2025 I called Patricia to find out if my payments have been received and allocated- she isnt available and her colleague advised me that only 1 payment was allocated. Left a message for Patricia - NO call back 04.02.2025 - Patricia emails stating that she sent the POP to the hospital to allocate. (No call, no acknowledgement of any emails sent before or apology thereof) 02.03.2025 My medical aid sent a new remittance stating they have covered majority of the bill that I had now paid and therefore a refund would be due to me by the hospital - sent to Patricia - shocker, NO response 03.03.2025 - I follow up with Patricia - once again NO response 04.03.2025 I get a call from Kaajal Sewbhajan and I am delighted to be speaking to someone until she mentions that she received my query from Patricia and is calling. The shocker is the query she is referring to refers to my email dated 21.01.2025 for a payment arrangement. I fill Kaajal in , and bring her up to speed, advising her about the poor communication from Patricia I then re-send all my documents to Kaajal as she informs me that my 1 payment is not reflecting (Patricia said it was with the hosp on the 04.02.2025 A WHOLE MONTH LATER STILL NOT ALLOCATED) 05.03.2025 I follow up with Kaajal 06.03.2025 I am unable to take Kaajals call, she then sends me an updated statement. There is a missing payment, I question it, not only does she address me by the incorrect name, she alleges a dispute on the account - I request clarity on the dispute and lo and behold she passes it back to Patricia Pillay who at this point I think is a Bot. 06.03.2025 - Patricial emails back and send another statement with recon. I understand that they can only issue the refund when my medical aid payment reflects. 11.03.2025 I follow up on my refund again 17.03.2025 I get an email from cluster requesting the same documents that I've sent the above 2 ladies numerous times, this email states a refund due to me. I immediately sent it. 20.03.2025 Medical aid confirms that the payment was made to Netcare Blaauwberg. I follow up with Patricia, Cluster and Kaajal on the 24.03.2025 - NO RESPONSE I follow up with the cluster email on the 26.03.2025 - NO FEEDBACK I AM FED UP WITH THE LACK OF SERVICE. IF IT WAS ME OWING YOU MONEY PATRICIA WILL BE HOUNDING US WITH CUSTOMER STATEMENTS FOR PAYMENTS DUE,BUT NOW THAT THE ROLES ARE REVERSED RADIO SILENCE. YOUR STAFF IS EITHER *********** OR YOUR ESTABLISHMENT HAS FAILED IN TRAINING AND UPSKILLING YOUR STAFF.

IF you wanted to have a better review then get your staff to do better. Communication is not a hard ask!

REFUND MY MONEY

Candice Blight