Billing and refund process is a joke

Item: Netcare
Rating: 1
Author: Nicholas L

I have to go to the ER twice at a netcare run hospital and both times im over billed and have to go through an absolute gauntlet of documents to get my refund. The refunds department also take about week to respond to anything so any quesries you have just delaye the process by weeks not days.

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Replies (1)

Netcare's replyOfficial

05 Nov 2024, 11:27

Hi Nicholas. I'm sorry to hear that you've had problems with your emergency department account. I will escalate your concerns to the practise manager for follow up. Take care, Lynne.

Netcare's reply05 Nov 2024, 11:27

Official

Hi Nicholas. I'm sorry to hear that you've had problems with your emergency department account. I will escalate your concerns to the practise manager for follow up. Take care, Lynne.