1 reviews | Active since Sept 2012
Billing a Nightmare - Netcare Mulbarton Hospital
Netcare Mulbarton Hospital billing system is inaccurate.
I took my son to Casualty for treatment under my medical aid, however when the bill came, it was sent to my ex wife. How can the hospital make such a mistake when we had provided them with the medical aid details and card. How can they bill my ex wife while we ddnt provide them with her details and that my son is not under her medical aid.
This has caused unnecessary fights and confusion with the family.
I demand an explanation on how did this come about and a resolution.
Details of the Dr:
Ferreira Dr A (BHF: ********** ) Date of consultation: 31/12/2017
Incorrectly billed to : ********** 80 instead of ********** 50
Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcar
Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcar