LN
Lee N

1 reviews | Active since Aug 2012

18 Sept 2015, 13:23

Barrow Physiotherapy- Poor Service

I was admitted in 2012 in Waterfall and Barrow failed to submit their claims to Gems on time and in 2013 my account was handed over the guy who called me said he will settle the issue with GEMS they should pay and i also got a call from a manager that Jessica said we can close this account, and now i got an sms saying that i should pay my account as it has been listed. if i have to go to the newspapers i will do it just to clear my name from this as for 2 years they have been quite and i was told my account was closed and all of a sudden i am handed over to credit Bearue. i refuse ****** and i refuse that,if they failed to hand over claims in time that's not my business. i was admitted at Donald Gordon just after that and all my account was paid and why should they pay Barrow and paid everything else. just as Marry is sited on the switchboard talking rudely to people. waterfall was like a home to me and but after this horrible service i will never ever put my foot there nor refer anyone i know

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Replies (1)
Netcare
Netcare's reply18 Sept 2015, 13:38
Official
Hello normsnem,

Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
The Netcare Customer Service Team