bad Service/Billing

I received a phone call this week from a credit controller. He also sent me emails regarding an outstanding hospital bill which I WAS NOT MADE AWARE OF for the past 9 months. There’s a bill I got sent from the hospital which I had settled last year already.

Anyway, his second email to me was a letter to say this will be taken further/I will be handed over etc.

His third email to me states that an sms and email were sent to me regarding this bill. I need to state that I DID NOT receive any sms nor emails regarding any outstanding fees.

I really don’t mind paying the bill…HOWEVER, I really think Netcare accounts department dropped the ball, they were ***********. How do they go close to a year without contacting a patient to settle a bill?

No one from their side made any means to contact me or make me aware that there’s an outstanding fee to be paid. I am really unhappy with how this was handled.