Bad service, witholding money

My 2yr old had a very high fever Saturday 29 Oct 2022, On our way to hospital the lady in the ambulance gave her a suppositry that broke her temp immediately, we arrived at the hospital, a nurse came and took hwr temp, she was fine, no temp. I then had to pay R1500 without spending the night, no doctor check, no prescription nothing. I emailed netcare Monday morning about this, because I want a refund or atleast most of my money back. The email was forwarded to St Augustine and I have been in contact with Mrs Lowe, she keeps saying someone will get in contact with me soon, but nothing happens. This is terrible service. When I finally went on medical aid this past Monday my first thought was not to visit any netcare hospital because of this terrible service. I am really upset, to think I went to a decent hospital or I was under the impression that netcare is a decent hospital....you are giving private hospitals a bad name.