Bad Service received at Netcare Pholoso hospital

On Friday the 18th May 2018 I went to Netcare Pholoso hospital in Polokwane at the Radiology department around 9:00 in the morning to do sonar of the knee as referred by my physio. I was then advised that in order to get clear and accurate results for my knee I need to do an MRI scan but I must first see an orthopedic surgeon who will do a proper diagnosis. I did that on the same day at the same hospital and was back at Radiology department around 12:45. After 1hr 30min I was still not assisted, I then asked what's taking so long of which I was told that the medical aid is taking long to authorize. I then told the lady I was talking to that there is no such thing, if they have a challenge with authorization I can use my phone to call my medical aid just to prove that what they are saying is not correct. After 5 min she told me that the medical aid authorized but to do MRI it takes 2 to 3hrs per patient and I'm number 4 on the que. Again I told her that she's giving wrong information because I have done MRI scans a couple of times and I know it can take 45-60 min . We sat there for hours but through my observation as I was sitting there I noticed that there we people who came after me but were assisted quicker, around 17:00 the orthopedic surgeon came and insisted that a certain lady with a teenager be assisted and this lady came after me, I sat there quietly so and irritated. Around 18:15 I was eventually assisted and was the last patient, after the MRI scan was done the radiologist told me that the orthopedic surgeon said she can only see me on the 28th May as she is not around for the coming week. I was angry and furious, firstly the very same orthopedic surgeon came to Radiology to push for some patients to be seen and never even had the decency to tell me that she is not around for the coming week, she couldn't even wait for me as I was the last patient. I then asked that I get the report since my knee is in pain and my physio needs to start giving me treatment before Comrades marathon. The radiologist told me that she will send me the report on Monday morning. Today which is Monday I've been phoning since 12:00 for the report of which I'm being told I will get it and till now 16:12 I still have not received the report. What I don't understand is what is taking so long to produce the report, on Friday while I was there, there were patients who where given scans without reports and their doctors would return them to get the report and those reports where produced while the wait. I'm really disgusted with the service I received in that hospital and don't think I will recommend it to anyone I know.