Bad service from casualty staff

This morning the 02 Sep 2024, I realized that my check up is on the 03 of Sep 24 and on the same day I have a lecture to attend, I then called the hospital trying to obtain a check up on the 2nd sep 24, the first 2 calls I made the person on reception dropped my call, on my 3rd attempt before I could narrate my story I ask the gentleman on the other line to please listene to my request and help me. I told him my request and he said I should come in and request for Lebo. At lunch time at about 13H21 I arrived at milpark hospital went to the admin lady by the name of Lebo and registered as usual. I sat there all the people who came before me left and the people who came after me also left and when I asked why am I not being called I was told to sit down they will open a file for me. At that time it was 18H09. My life was compromised as I'm a diabetic patient and I even told them I'm now shaking and loosing myspeech, they still told me to sit down, people who came after me around 17H00 went before me. I was called to the Dr at 20H23. Emotionally I'm traumatized, I can't stop crying I'm asking myself what have I done to deserve such bad treatment, the only thing I ask is to move my check up appointment a day earlier and I was told to come but at the end I encountered a bad service, I had to pay for parking which I was there for 9 hours, just to checked an ankle. I GOT HUNGRY HAD SHAKES AND HEADACHE.