Bad service for a private clinic (Netcare)

<p>…around 9:15 I arrived at Netcare waterfall clinic as a follow up visit, got to the counter and listed my name for their queueing system. I wasn’t too impressed as the lady who was helping me in the emergency section kept taking calls and assisting other people who got there before me(then what's the use of their queueing system if others are getting special privileges.). 1 hour later I started noticing that people who came there after me were asked to go in while I'm left there on the side, only after I voiced out my frustration then I was told that I'm next, this is very shocking considering that this is a private clinic and not a public one. 1h40 I was asked to proceed to the area where a doctor can examine me and even there I waited another 20min just for a doctor to see me for the 2 min that he did, all in all I spend about 2hrs20min for attention in a private clinic where they charge an arm and a leg for consultations. This is very very very poor service from netcare waterfall.</p> <p> </p>