TM
Thato M

1 reviews | Active since Nov 2017

16 Nov 2017, 15:57

Bad Service at DR SK Matseke Memorial Hospital

I was admitted on Friday the 10th If November 2017 to surgical ward (1). The nurses spent more ham an hour without checking up on me and the granny I was sleeping next to who was my neighbor . I constantly had to call them to empty her catheter. On Sunday I went to surgery and the doctor left without saying anything to me afterwards until he came and discharged me on Monday without finding out whether I was in pain or not, when I was supposed to discharged I experienced a lot of pain and the nurses called him several times without getting hold of him until they eventually did. He did not at one stage come to see me and o lot told the nurses to give me a stronger dose of injection for pain. The nurses told me on Tuesday that the doctor discharged me on Monday already and that I would not for my own account and please bear in mind that this is supposedly a private hospital. I was scheduled for a check up on Thursday the 16th of November 2017 which I had to call in a favour to find out from someone that works there because the hospital never got back to me regarding my check up appointment . So today I went tot he dr ‘s Office only to find out he comes after 4 and his receptionist couldn’t care whether I was in pain or not. I am a very unhappy patient and I am not sure if my health is safe in the hospital’s care

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Replies (1)
Netcare
Netcare's reply24 Nov 2017, 13:10
Official

Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.