BAD SERVICE AT ALBERTON NETCARE RADIOLOGY DEP

I have recently visited Netcare Hospital ( Radiology DEP ) Alberton (Radiology SA) My wife went in to have a Sonar done. She arrived we filled out all the info .. We waited untill my wife went to the receptionist, to ask if there has been any luck, as numerous patients went in and out before and after as she needed to go to the toilet ( The procedure needs a full bladder from what im aware, and was advised ( Her response was to say, there are other patients she needs to wait ? ) But she can go to the toilet, but will have to wait to have her bladder full again ... First of all my wife had not eaten, and was clearly bleak.. My problem is the way (She said there are other patients as if we were blind to that and understand a queuing system and how it works ) - Ive been in service industries .. this is not a way to respond. the correct way would of been Hi mam, apologies you have had to wait, but due the the nature of your procedure unfortunaterly you will have to wait a little as the procedure requires a fuller bladder. But please would you mind having a seat and i will double check for you ?

Im not in the medical industry but i would know how to respond in a better way. This is a hospital we need to be alot nicer and a bit more patient.

She knows who she is im not going to mention her name as im not in the business of costing anyone in this climate thier job but perhaps she can reflect and work on her ppl skills at a hospital which requires slight more tender touch.

What makes this even worse is the nurse came exactly seconds later to do the scan. of which now we couldnt go in as my wife now had to go and drink more liquids to aid the bladder. Was advised to wait min at 12 :30 which she did go in again just to be sent out as bladder was not ready.. we ended up sitting there till 13:30 or even later.. When i went to go and enquire I asked is anyone going to call us , as it was getting a bit ridiculous , her response was again abrupt - Saying to me my wife should of gone in at 12;30 ( which she did ) but due to her arrogance she did not even bother to check Or even know the time ? Once again just said she must go in... you cant just walk in ? There are procedures , ONE CANNOT SIMPLY WALK IN -Imagine we can all just go and walk into radiology, without being called ?

She needs to learn what the procedures require ? - like not eating before bloods, for example. or before a scan, or have a full bladder...

No one wants to spend the entire day at the hospital especially when a person is extremely ill havent eaten ? etc. Then they have to deal with this kind of service . To add to this the sonars were sent to the wrong Dr to add to the poor service

Not impressed