Bad service

Netcare alberton,very bd service. My child went there sick accompanied by her dad. Child was done in triage by 14h00, by 16h30 the child with tachy was seen by a doctor after I've called to find out what's the delay. I spoke to one lady don't really remember the name, I leteraly had her telling the doctor that I called, after she asked me if I spoke to the father. Really how would I have known what's happening there if there was no communication. I asked them to leave the hospital since their not getting help. Bad service. I called the on call Sr Abigail, she said she's still attending to the complain she will call me back till to date nothing.