Bad Service

Bad service from Netcare 911. My cousin was involved in a MVA on Sunday morning the 08th may at around 3:30am at Randburg. The good Samaritans who saw him immediately phoned emergency 911 with the hope that they will come provide a first aid care to the patient. It was very disappointing that the ALS who came on the scene did absolutely nothing to the patient for the entire +/-30 minutes or he spend with the patient even after he constantly told him that he's in severe pains, No pain medication was administered and not even a mere pain assessment was done. He literally refused to administer analgesics. No ECG or Vital signs done. He was complaining of cold and still no attention was given to him.Unfortunately because we were coming from Pta when we arrived at the Scene he was being Transported to Helen Joseph Hospital by Ambulance Alpa 67 Reg No KK01BHGP . We followed the Ambulance and when we get to the hospital, he was extremely complaining of pains. Had to ask the Nurses in the Hospital to give him Panado just to ease the pain. It was even better if we had Transported him ourselves than put our trust into your uncaring staff. We are still very upset that our beloved brother had to experience such poor service from Netcare. We wonder what really happened to the the "Netcare ways". Or maybe they apply to certain individuals not all patients. This is really disappointing.