1 reviews | Active since Feb 2015
Bad service
<br> Im writing this email to complain about the service I received at your Emergency unit. I received an sms that I owe some money and my account is handed to Lexmed, to my surprise I have never received any call or letter from your hospital that I owe anything. And when I remember correctly I did pay that money last year September. I went to enquire on a Saturday and I was told to call Jeanine on Monday I did that and to my surprise I was told that sorry there is nothing they can do to assist me as I don't have my proof of payment and I told them that I was given a blue receipt from the book that is in front of them and they said no they don't have time to look for my receipt in that book I just have to pay Lexmed that's it.<br> <br> Im so disappointed with the service from your hospital, now I have to pay Lexmed for something that I payed for
Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
Once your query is logged you will receive an automated SMS with a reference number. Should you not receive this message or, if you have any queries at all, please feel free to call our Customer Services Contact Centre on ***3 / 0860 Netcare.
The Netcare Customer Service Team
Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
Once your query is logged you will receive an automated SMS with a reference number. Should you not receive this message or, if you have any queries at all, please feel free to call our Customer Services Contact Centre on ***3 / 0860 Netcare.
The Netcare Customer Service Team