bad service

I visited Garden City Hospital in Mayfair,Johannesurg on Friday the 19th of January 2018, I waited for over an hour to be assisted just to open up a file. While I was waiting for about 45 minutes I stood up and requested the receptionist (Jenikay De Beer) to ask for someone else to assist her as we cant wait so long just to open up a file. Eventually another receptionist started helping out and the queues were moving. When my turn came I landed on Jenikay De Beer desk where before I could sit down she requested for my medical aid card and ID without even greeting me, I refused to give her these cards and requested her to greet me which is just basic customer service wherever you go. Got a very cold greeting from her and i let it slide as I had a sick daughter waiting to be attended.

While she was opening up my file she had no conversation whatsoever with me she just kept typing and looking at her system. To my surprise when we went through to the casualty room to see the doctor it was picked up that the file was opened under my name instead of my daughter who was sick. I was requested to go back to the receptionist to rectify this file, when I got to her she never apologized she just took the file from me and started typing once again. So I started telling her how pathetic I think her service is and the reason why she made out a wrong file was because she is just not interested in her job. She then advised me that she has a right to refuse to assist me as per the disclaimer on the wall. Before I notice she had chaffed my file to her colleague to assist me because she is not going to help me anymore. I refused to be assisted by anyone and wanted her to assist me as I wasn't not aggressive or abusive to her in anyway. Finally she grabbed the file and continued to assist me. When I got to the Casualty room again the file was still incorrect my daughters date of birth on the file was n't correct and had to go back to her for the third time now. I get there I get the same attitude from her with no remorse but just a cold face that was written "get out of my face".

Is this the kind of service we suppose to get at a Netcare hospital? Why do we keep such people at the forefront of our business.

Disturbed and Shocked. Nomzamo