MT
Matshediso T

1 reviews | Active since May 2015

15 May 2015, 15:26

BAD SERVICE

On the 14/05/2015 my child who has Epilepsy and CP was admitted at the hospital at about 13:30 PM to have her feeding tube replaced and to see her Neorologist. at about 2PM the Sr responsible was done and I had to wait for the Dr. I kept on asking the nurses on duty when is the doctor coming and one of them said to me Im not the only one who is waiting for the dr while she was talking on her cell phone at the same time. at about 6PM I asked their senior Sr Pieterse she said she cant get hold of the Dr but she was still busy with her patients in her consultation room. I also told one of the sisters that the baby must eat at 7 and I don't have her chronic meds and food but she said she will arrange the food and I waited in vein. at 7 the shifts changed and the new head nurse Mr Welawela came to me of which I appreciate and he called dr Pretorius only ONCE but unfortunately the Dr Pretorius left ages ago and she ddint know that she was suppose to see me but she said I should go home and she will look at my file on Monday when she comes back and I asked if I could speak to her but she didn't want to. when I left the hospital it was exactly 8PM with a hungry baby. :(

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Replies (1)
Netcare
Netcare's reply18 May 2015, 16:30
Official
Hello Matshedisotshuto,

Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
Once your query is logged you will receive an automated SMS with a reference number. Should you not receive this message or, if you have any queries at all, please feel free to call our Customer Services Contact Centre on ***3 / 0860 Netcare.
The Netcare Customer Service Team