Bad Management

Good day

My mother was admitted to this hospital on 24 September 2017. To ICU. She was there for almost two weeks and was transferred on 5 October 2017 to the general ward and discharged on 6 October 2017. According to my knowledge the so-called case managers are supposed to update the authorisation numbers on a regular basis. They did not do this for my mother. We all know what a day in ICU costs. I have been trying since 08h00 this morning to get hold of the case manager to enquire whether they have rectified this situation. No answer. I have 6 numbers for the case managers, no answer. The switchboard lady says they are busy with their rounds until 12h00. This is the biggest load of bull. If they did their rounds so religiously, they would have updated my mother's authorisation and I would have to go through this now. Netcare The Bay Hospital is a private hospital, but the service is ****. The food is ****. I am really very disappointed.