Bad customer service experience by Eloise Willis

10/04/2024 @ +- 17:18 Today, I visited Netcare pharmacy at Greenacres hospital and what a disappointing experience after standing in the queue awaiting assistance. The lady named Eloise Willis made me see the entity as that if one is not wearing scrubs as a nurse or a stethoscope as a Dr one can be regarded as an insignificant person in the queue who is not deserving of being acknowledged. After she had assisted the person before me she went on to pack the shelves and had a hearty unprofessional conversation with the person dealing with the pharmacist next to her disregarding the fact that I had been standing in front of her in pain just waiting for her to even look at the person standing before her. She avoided all eye contact and made me stand in the queue just waiting and waiting. It was until the more professional younger lady finished with her patient. Now I am not sure if it's a case of ignorance or the fact that if it's not medical staff from the hospital she will not bother to give decent customer service to the person waiting right in front of her. Perhaps she chooses not to deal with Muslim customers. I am appalled as I do believe that even though I may not have been medical staff that my money/medical aid claim is also of value to the pharmacy. Never will I ever advise anyone to go there for anything! Does this entity not value each footprint that walks through their doors or is it a matter of complacency whereby she is specific on who she chooses to deal with or the type of caliber that may be present. I could go on and on. I am just so disappointed in my experience today. I will never go back to that pharmacy if I can help it and will make people aware. Word of mouth travels faster than anything she should know that! Thank you to Joslin who gracefully assisted me and apologized on behalf of her colleagues way of dealing with certain people. Joslin not only offered to check if they could order in my medication that they did not have on hand however she also promised to make contact regardless of weather they'd be able to source my meds or not. That is the type of personnel that that should be customer facing not the likes of this lady Eloise Willis. Definitely a bad face for the public!!!