LS
LEBOGANG S
1 reviews | Active since May 2016
13 May 2016, 10:57
BAD CUSTOMER SERVICE
I have been communicating with a lady by the name of Lerato Tlotli from the Netcare Central Collections Department, regarding an amount of r300 tha i as owing since august 2015, now after settling my account on march, i received a letter from ITC threatnening to list me if i do not settle my account. I therefore communicated with Lerato since she had confirmed to me that I am no longer owing them. My irritation is how she spoke to me after confirming that I no longer owe them. I have proof of the communication on my email. She doesn't even apologize, she just shouted and shouted at me. I would like this qeury to be dealt with accordingly.
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Replies (3)0
Replies (3)LS
LEBOGANG S's updateReviewer Update
13 May 2016, 11:03That is correct
From: Segopolo, Lebogang: Absa [mailto:***]
Sent: 13 May 2016 11:21 AM
To: Lerato Tloti
Cc: ***
Subject: RE: FW:
You don’t even apologize, you are just shouting and shouting. But I will sort this out.
Anyway, the amount I was owing was r300 which was settled, for my baby its R1 793.49, reference number is ***.
But if you are confirming that I don’t owe anything then this is the confirmation I was looking for.
Thank you so much.
Regards,
Lebogang.
From: Lerato Tloti [mailto:***]
Sent: Friday 13 May, 2016 11:12 AM
To: Segopolo, Lebogang: Absa
Subject: RE: FW:
Ignore the letter!
It was sent to you before your account was paid.
Ignore it. You don’t owe us.
From: Segopolo, Lebogang: Absa [mailto:***]
Sent: 13 May 2016 11:09 AM
To: Lerato Tloti
Subject: FW: FW:
You are becoming rude and I will report you! This is not how you must communicate with a client, no matter how much the client does not understand, your customer service is quite bad. Your team leader must deal with you accordingly.
I sent you an email yesterday with an attachment, please view it and advise accordingly.
Regards,
Lebogang
From: Lerato Tloti [mailto:***]
Sent: Friday 13 May, 2016 10:57 AM
To: Segopolo, Lebogang: Absa
Subject: RE: FW:
I have been explaining this a couple of times now and you still don’t understand,
I SAID THAT YOU DONT OWE US.
Kindly explain to me where is the contradiction there.
From: Segopolo, Lebogang: Absa [mailto:***]
Sent: 13 May 2016 10:51 AM
To: Lerato Tloti
Subject: RE: FW:
Can we rather communicate via email.
From: Lerato Tloti [mailto:***]
Sent: Friday 13 May, 2016 10:48 AM
To: Segopolo, Lebogang: Absa
Subject: RE: FW:
Can i have your number please
From: Segopolo, Lebogang: Absa [mailto:***]
Sent: 13 May 2016 10:44 AM
To: Lerato Tloti
Cc: ***
Subject: FW:
GOOD DAY,
I AM STILL AWAITING FEEDBACK SO THAT I CAN CONCLUDE AND CLOSE OUR CONVERSATION.
REGARDS,
LEBO
From: Segopolo, Lebogang: Absa
Sent: 12 May 2016 10:35
To: Lerato Tloti (***)
Subject:
Good day,
Please see attached.
Regards.
LS
LEBOGANG S's update13 May 2016, 11:03
Reviewer Update
That is correct
From: Segopolo, Lebogang: Absa [mailto:***]
Sent: 13 May 2016 11:21 AM
To: Lerato Tloti
Cc: ***
Subject: RE: FW:
You don’t even apologize, you are just shouting and shouting. But I will sort this out.
Anyway, the amount I was owing was r300 which was settled, for my baby its R1 793.49, reference number is ***.
But if you are confirming that I don’t owe anything then this is the confirmation I was looking for.
Thank you so much.
Regards,
Lebogang.
From: Lerato Tloti [mailto:***]
Sent: Friday 13 May, 2016 11:12 AM
To: Segopolo, Lebogang: Absa
Subject: RE: FW:
Ignore the letter!
It was sent to you before your account was paid.
Ignore it. You don’t owe us.
From: Segopolo, Lebogang: Absa [mailto:***]
Sent: 13 May 2016 11:09 AM
To: Lerato Tloti
Subject: FW: FW:
You are becoming rude and I will report you! This is not how you must communicate with a client, no matter how much the client does not understand, your customer service is quite bad. Your team leader must deal with you accordingly.
I sent you an email yesterday with an attachment, please view it and advise accordingly.
Regards,
Lebogang
From: Lerato Tloti [mailto:***]
Sent: Friday 13 May, 2016 10:57 AM
To: Segopolo, Lebogang: Absa
Subject: RE: FW:
I have been explaining this a couple of times now and you still don’t understand,
I SAID THAT YOU DONT OWE US.
Kindly explain to me where is the contradiction there.
From: Segopolo, Lebogang: Absa [mailto:***]
Sent: 13 May 2016 10:51 AM
To: Lerato Tloti
Subject: RE: FW:
Can we rather communicate via email.
From: Lerato Tloti [mailto:***]
Sent: Friday 13 May, 2016 10:48 AM
To: Segopolo, Lebogang: Absa
Subject: RE: FW:
Can i have your number please
From: Segopolo, Lebogang: Absa [mailto:***]
Sent: 13 May 2016 10:44 AM
To: Lerato Tloti
Cc: ***
Subject: FW:
GOOD DAY,
I AM STILL AWAITING FEEDBACK SO THAT I CAN CONCLUDE AND CLOSE OUR CONVERSATION.
REGARDS,
LEBO
From: Segopolo, Lebogang: Absa
Sent: 12 May 2016 10:35
To: Lerato Tloti (***)
Subject:
Good day,
Please see attached.
Regards.
Netcare's replyOfficial
13 May 2016, 12:57Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Central Collections Department Manager, who will investigate and revert back to you.
The Netcare Customer Service Team
Netcare's reply13 May 2016, 12:57
Official
Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Central Collections Department Manager, who will investigate and revert back to you.
The Netcare Customer Service Team
LS
LEBOGANG S's updateReviewer Update
13 May 2016, 13:07Thank you so much...
LS
LEBOGANG S's update13 May 2016, 13:07
Reviewer Update
Thank you so much...