Bad Customer Service

I went to Netcare Trauma at Kuilsrivier for Abdomen and back pain. They then said I have urine infection also. Dr gave me antibiotics and send me home with no pain meds. I went back the next day they admitted me and I was hoping they will.sort our my abdomen, still nothing at all. They only send a dr for my back which was not my biggest concern. I ask if they got authorisation and they said they will sort it out. Still not received a authorisation number. Now I am treated as a day pasient. If you call someone they just call the next and the next person. Everyone just pass the buck