SF
Sandra F
1 reviews | Active since May 2015
23 May 2015, 15:14
Bad Customer Service
We came with an urgent patient to the Clinton Hospital in Alberton and we got such bad service i couldn't believe it. We went for tests for the patient that took 3 hours and when we officially went to the X-ray department there was only one lady working in the X-ray department and they weren't even busy or full we waited another half hour to get service and then the lady came and helped us. We were then sent back to casualty and were still waiting another 30 minutes. The service is really poor and i am disgusted in this hospital. I will never bring any of my family here again. This needs to be looked at ASAP.
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Netcare's replyOfficial
29 May 2015, 13:57Hello Sandra 174,
Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
Once your query is logged you will receive an automated SMS with a reference number. Should you not receive this message or, if you have any queries at all, please feel free to call our Customer Services Contact Centre on ***3 / 0860 Netcare.
The Netcare Customer Service Team
Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
Once your query is logged you will receive an automated SMS with a reference number. Should you not receive this message or, if you have any queries at all, please feel free to call our Customer Services Contact Centre on ***3 / 0860 Netcare.
The Netcare Customer Service Team
Netcare's reply29 May 2015, 13:57
Official
Hello Sandra 174,
Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
Once your query is logged you will receive an automated SMS with a reference number. Should you not receive this message or, if you have any queries at all, please feel free to call our Customer Services Contact Centre on ***3 / 0860 Netcare.
The Netcare Customer Service Team
Thank you for bringing your concerns to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Hospital Management Team, who will investigate and revert back to you.
Once your query is logged you will receive an automated SMS with a reference number. Should you not receive this message or, if you have any queries at all, please feel free to call our Customer Services Contact Centre on ***3 / 0860 Netcare.
The Netcare Customer Service Team