Bad client interaction and service

My son was sick so I took him to netcare, ER unit in blaauwberg the doctor that was seeing him said that he woukd have to be admited and since i am a cash client i must pay first before he is admited i therefore asked for an estimate they gave me R10500 and urged that i pay it immediately so that they can admit the child, I did just that.

later a pediatrician saw my son and he said there is no need for him to be admitted i can take him home should he nit get better then i should bring him back took him home and he was good, now my problemIs netcare giving me my refund back i have sent all the necessary documents and bank statement as well as proof of payment. I awaited my refund only to get a call from molepo the guy who was helping me, to say that even after producing all tge documents to his superior he refuses the refund and he does not understand why and i was not being calls the superior has not called me, and its five days after im awaiting my money in a few days as i was told in about seven days

Now I feel like Im begging for the money or making a loan application where as i want my money which i had paid from my trust account to their account, for my son medical bill

I feel disrespected and undermined and i feel the superior should have called me to find out anything he wanted to find out as i have given him the proof of payment, my trust account bank statement where the money had cane from!

I feel like cursing them right now