authorisation

I am trying to get authorisation for my husband admitted to ICU on Saturday afternoon. It is already Monday afternoon and after continuous calls nobody is willing to speak to me or assist me. <br> <br> The attitude from the authorisation department is 'her line is busy' and then the phone died!!!!! <br> My next call she asked can I leave a message, I say yes give my name, and she says OK thank you. Then I asked can I give you my number and you can hear she is not taking it down....<br> <br> I have a crisis here and the hospital is not assisting me, I am getting bills, but my medical aid is not necessarily paying for this hospitalisation period, but Imust pay the medical aid.<br> <br> Now who is going to help me. My husband is ill, and I need to worry about finances, because of useless people.<br>