Atrocious Customer Service feedback

We received treatment in Netcare Moot Hospital in August 2024.

I contacted them once I received an account statement in Sept 2024 to make payment arrangements.

I provided them with all the documents as requested regarding my financial position. By the end of October I had still not received any feedback even though I did follow-up.

I commenced making payments even though I reveived no feedback from the accounts clerks (each time it is someone different) or the financial managers who were copied in on the emails.

The customer service and feedback is both incomplete and insufficient.

When I do receive statements, it is not even for all three accounts, even though I know there are three and make payment towards three.

Now I receive an email for one of the accounts to sign off within 48 hours regarding a payment arrangement to be made that I attempted to make back in Sept 2024, with the threat of a judgement against me. Pathetic.

Please have someone with competency, sound knowledge and quality customer service contact me and I will forward you the emails and communication sent through to each clerk and financial manager cc'd.

Thank you