1 reviews | Active since Sept 2016
assualt, poor service
<p>My father has been a patient at Netcare Sunward Park for almost 3 weeks. There was no contact with the doctor treating him. No information on what he was treated for after more than a week.</p> <p> </p> <p>The nursing staff was rude and unhelpful even though my father is elderly and cannot walk and assist himself.</p> <p>He was treated by an un-qualifying person when dressing his wounds which resulted in further damage. The unqualified person was on instruction from the doctor knowingly. My father called at 2:00 am in the morning as he was lying on the floor in hosp and no one picked him up. The hospital claims he is lying and then argued he was delusional. My father came out of hospital with bruises to his face, arms and legs. The hospital manager is arrogant and I am still waiting for a response to allegations above. Incorrect treatment by doctor as he stopped all chronic medicine. Have to go back to a GP. This hospital staff is totally disrespectful and it starts with the Hospital Manager. How do a medical aid pay for treatment we are not aware and if the patient comes out assaulted and bruised. Hospital manager would have arranged a meeting after investigating allegations instead she went to patient and told him he is lying and I have not heard from her.</p> <p> </p>
Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare
Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare
