MM
Moitheri M

1 reviews | Active since Jun 2017

18 Jun 2017, 18:14

Appauling service

<p>On the night of the 17 June 2017,the service I received from two staff members from Netcare sunward park hospital left much to be desired, they were working nightshift their names are Carol Abecornie midwife and Cornell Snyman enrolled nurse assistant,they treated me like I was in a government hospital where I expected service delivery which I do not pay for,each time I ringed the bell they will get irritated to such an extent that they will ask questions such as "what is it now" when I had a new born baby that needed milk because he was hungry, they were working nightshift and they couldn't help me with the new born baby, they were so irritated they give me attitude, netcare is a private hospital where one would expect VIP treatment not the attitude that I got from the two ladies like I was in a government hospital where you don't pay for service and the staff is frustrated, they treated me like I was the one who chose those positions for them they forget that they are the ones who wanted to be there and they forget that as much as their service to me was appauling I still have to pay for it.</p>

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Replies (1)
Netcare
Netcare's reply03 Jul 2017, 12:45
Official

Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.

When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.