Appalled Service and Prognosis

I hereby wish to lodge a complaint against Bougainville Hospital and Dr Emeka Ugwu for services rendered 10 & 12 June 2019 on my father, James Hitzeroth who is a dependent on our medical aid.

He went to the trauma unit on 10 June 2019 with a severe back ache, after receiving an injection for the pain, he was sent home. On 12 June 2019 he went back after the pain did not clear up and his legs started to pain and swell up. X-rays of his back were done, a prescription were given and again was sent home.

After the pain still did not clear up, we took him to the trauma unit of Zuid Afrikaanse Hospital were he was admitted immediately (and where he still is) in the Cardio ICU ward.

He was admitted for a few health issues, including heart and kidney failure (which caused the back ache) and this caused trombosis.

The services that was rendered on 10 June 2019 were paid cash and the services for 12 June 2019 are being claimed and processed from our savings account.

We are extremely upset that we are liable for double accounts and exhausted medical aid savings account because it was not picked up the first TWO times he visited the trauma unit of Bougainville Hospital and we are appalled that the Dr did not put in any effort to find the cause of the pain/discomfort the second time he was there.

It has been more than a week that my father has been in the Cardio ICU unit in a hospital further from home and we are extremely upset that this was the outcome!