Appalled

<p>Hi,</p> <p> </p> <p>I was at the Netcare Medicross in carlswald yesterday for treatment and medication. I then receieved an email today advising me that i had an outstanding account, i found this really odd as my balance vs the outstanding amount were miles apart and it didnt make sense to me. I called discovery obviously infuriated to find out why my account was not paid, to my suprise i was advised differently and even sent proof of payment. I then referred back to the email i received and called the person on the signature : Thandile Tshabalala. Thandile advised i owed the practise, i told her thats not possible and advised her what discovery had to say, i also told her i would email her the proof. In my proceeding to ask Thandile why she didnt clear this with them first before emailing me she responsed in saying " Its not my job to be calling for every rejection" as startled as i was i responded in asking if it was mine? she told me the account belonged to me. I am very offended with the conduct and telephone ettiquette of this lady and throughout the call i advised her that i dont expect to be spoken to in that manner, Thandile did not once show remorse or offer her appology, I enjoy this branch and am not happy with the treatment i received today, i do not want to find myself moving based on an uncultured individual who lacks customer service. I have requested from her the email to her supervisor who she stated was Sarie Koen. </p> <p> </p> <p>I expect a response and appology. </p>