Ambulance staff coudnt take my mom for transfere to another hospital

After waiting for 2 hour in Acasia hospital casualty for a Netcare ambulance to transfere my mom to Eugene Marais, something strange happend. The doctor want to gave my mom a relax meds to calm her for the ride on the ambulance. Just as they arrive there the ambulance staff saw beforehand what the docter wanted to do, but he didnt say anything at that time. As soon as she took the meds he explaine that now we have to wait for a person more qualified to tranfere my mom. And arrange for another ambulance. Why didnt he say so in the 1st place. And we had to wait another hour. We have been bul**** during this day with hospital and ambulance netcare politics. Never had we have such difficilties for just order an ambulance to take you to your choice of hoapital. We wanted to go to Eugene Marais. From 3 untill 11 yesterday we arrive at our destination. The ambulance that eventually came to took my mom was also the wrong one. Icu ambulance. She was a normal patient who was to weak to get into a car and needed transport to a hospital. But I was greatfull for the Icu staff who said they will take my mom that she could get into a bed after waiting for so long. They also could have made an excuse not to take my mom because they were too qualified for this tipe of patient. But they were more concern for the patient and didnt worry about piitty rules. I am thankfull for them for going out of their way to help. Netcare ambulance is the most difficult transport means for any patient with all their rules and regulations. I will from now on use normal companies who are willing to do a tranfere for the patient and not because of the company rule. From 3 u till 11 at night it took my mom to het to our choice of hospital. And she was only to weak to get into car.