CAB
Chanel A. Brown

1 reviews | Active since May 2015

13 Apr 2017, 08:58

AMBULANCE SERVICES FEE REF: Case: ***

<p>Netcare hands over your account without proper notification of the issues that they have. They send you accounts ect. through the post office, which they should know by now is not working correctly as it is should and that these people are striking more than actually doing their job. After talking to a person at netcare accounts yesterday he admitted that they know the post office is not trustworthy, I feel that they could have given us a call or sent us an email as they have all those details.</p> <p> </p> <p>Coming back to my previous complaint it also came under my attention that we are not the only one Netcare services "****" to, claiming in the ambulance that the account will not be over R5000.00 (Robert and Gerhard stating so), but when the account came it was much more that first agreed upon. Eventhough they offered me a discount that I accepted, I still feel it necessary to embark the fact that they are not trustworthy and that the people of the community service discontinued their services regarding this fact.</p>

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Replies (2)
Netcare
Netcare's reply18 Apr 2017, 07:49
Official

Thank you for bringing your concern to our attention - we will log on our Customer Service Help Desk and bring your concern to the attention of the Customer Service Manager, who will investigate and respond to you.

When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.

Best regards,

CAB
Chanel A. Brown's update18 Apr 2017, 14:22
Reviewer Update

Already sorted the situation with Ms. Liebenberg.