CW
Craig W

1 reviews | Active since Jul 2012

05 Apr 2016, 17:06

Ambulance Service

Hi,<br> <br> I am extremely dissapointed in Netcare. I was forced to use their ambulance services at the beginning of December 2015. <br> My wife had a \migraine\"(diagnosis afterward at Medi-Clinic Constantiaberg) so bad i thought she was having a stroke. The one side of her body was lame. Her eyes were rolled back into her head. The kids(2 daughters..aged 3 and 6) were panicking/crying. Very frightening. The cost for the ambulance services amounted to R922. <br> I felt it was an emergency but Netcare(did not want to submit to my medical aid(WOOLTRU) because it was not an emergency) felt different and eventually handed me over to VERICRED for not paying them on time. <br> <br> I was under the impression my medical aid(WOOLTRU) would pay for the service. I was not informed by Netcare that WOOLTRU is not going to pay. All i received were smses from NETCARE telling me to settle my account. Bad service all round.<br> <br> Thank you.<br> Craig"

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Replies (1)
Netcare
Netcare's reply06 Apr 2016, 07:43
Official
Hello craigwagne,

Thank you for bringing your concern to our attention. This issue will be logged with our Customer Service Help Desk and brought to the attention of the Netcare911 Management Team, who will investigate and revert back to you.
The Netcare Customer Service Team

Best regards,