AKASIA HOSPITAL STAFF ERROR, BEING BLAMED ON PATIENT/CUSTOMER

To whom it may concern

I would like lay a formal complaint against Akasia hospital, my child was admitted by akasia hospital in 2017 and was brought in by my mother as I was too far away and she signed her in with my medical aid and no one advises her of a co- payment, I come and sleep at the hospital for 3 days no one says anything of the copayment my daughter is discharged out of the hospital I sign paperwork and still no one mentions the co- payment

3years years later you start harassing me telling I owe you the co-payment of 7000 and I will be blacklisted if I don't pay, I advise the consultant to give me the protocol of admission she couldn't explain it and that she is debt collector and doing her job I asked they send the signed copayment form several time provided my email address nothing till today , I had explain to her what the protocol was and I advised her I was not going let my daughter be admitted there if I knew the was going to a copayment of 7000 the protocol is you stabilize the patient move patient to another private hospital that won’t require a copayment ( had you disclosed to me as the customer or to my mother) I told her I won’t pay as it was not disclosed to my mother and me

then you went after my mother who is not the medical aid holder because she brought in the child to the hospital and signed as the guardian you went and black listed my mother where as she does have financial interest in this ( had my nanny brought the child where you going to blacklist her too that ridiculous and taking advantage to balance off your books because your staff error now we must pay cause some didn't do the job correctly

on what grounds are blacklisting my mother exactly, funny how my daughter was admitted twice by the same hospital on the same medical aid and only hounded after 3 years for the last admission, just kindly justify that legal, and you protocol process of admission of a copayment as I had an alternative hospital I could have used

I need feedback soon, I will also be taking my complaint to the ombudsman you had no right blacklist my mother legally