ADMIN & CASE MANAGERS
Having been a patient going to Netcare Sunward Park for the greater part of 10years when ill and needing admission i have had to rethink my loyalty to them as a patient and a professional due to me being in the medical field and needing to reassure my clients as to service from the hospital.
Neither the admin staff nor the case managers whilst i was in hospital informed me that there was a problem with the auth from my medical aid and that there was a possibility of the Medical Aid not paying the account.
This experience has again shown that there are only a handful of people who adhere to the old school training of accountability and responsibility
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Replies (3)
Netcare's replyOfficial
12 Oct 2017, 12:51Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.
Best regards,
Netcare's reply12 Oct 2017, 12:51
Official
Thank you for bringing your concerns to our attention - we will log your concerns on our Customer Service Help Desk and bring your concerns to the attention of the Hospital Management Team, who will investigate and respond to you.
When we log your query you will receive an automated SMS with a reference number - should you not receive this message or if you have any queries at all please feel free to call our Customer Services Contact Centre on ***3 - 0860 Netcare.
Best regards,
's updateReviewer Update
10 Nov 2017, 14:26After contacting Netcare Sunwards Credit offices I was informed that they cannot submit the account as Discovery Health won't accept it due to their being no auth number.
Where can I send the account to for processing as I have managed to get it from Netcare Sunward Park who have preferred to hand over the account than assist me sort out the hiccup with Discovery health
's update10 Nov 2017, 14:26
Reviewer Update
After contacting Netcare Sunwards Credit offices I was informed that they cannot submit the account as Discovery Health won't accept it due to their being no auth number.
Where can I send the account to for processing as I have managed to get it from Netcare Sunward Park who have preferred to hand over the account than assist me sort out the hiccup with Discovery health
's updateReviewer Update
04 Dec 2017, 15:33Dear Discovery Health and Netcare Sunward Park Hospital,
It is awesome to have done business with you. You have shown how dedicated you are in doing your work and ensuring that you look after your clients.
Discovery Health has decided that they will not pay the +R12000 hospital account as it is now a stale account and Netcare Sunward Park Hospital feel that they couldn't submit the account as their staff didn't do their work - this is from the Admissions Staff to the Case Managers and the Credit Staff who are supposed to “have your back” – and couldn’t inform me that the Discovery had withdrawn their auth for the hospital admission.
The best part about this fiasco is that I am a Nursing Sister. I do sweat blood and tears to pay my monthly discovery premium. I am the idiot who goes without her lunch and tea breaks to help her clients and patients. but that’s ok… I chose this line of work. I must be punished for wanting to help and heal… it is my fault for trusting that the medical profession looks after its own.
Thank you Discovery Health and Netcare Sunward Park Hospital for the best rude awakening ever and the most awesome Christmas Present a person could ask for.
Lawyers harassing you for monies because Discovery Health and Netcare Sunward Park Hospital could not be bothered to practice what they advertise!
's update04 Dec 2017, 15:33
Reviewer Update
Dear Discovery Health and Netcare Sunward Park Hospital,
It is awesome to have done business with you. You have shown how dedicated you are in doing your work and ensuring that you look after your clients.
Discovery Health has decided that they will not pay the +R12000 hospital account as it is now a stale account and Netcare Sunward Park Hospital feel that they couldn't submit the account as their staff didn't do their work - this is from the Admissions Staff to the Case Managers and the Credit Staff who are supposed to “have your back” – and couldn’t inform me that the Discovery had withdrawn their auth for the hospital admission.
The best part about this fiasco is that I am a Nursing Sister. I do sweat blood and tears to pay my monthly discovery premium. I am the idiot who goes without her lunch and tea breaks to help her clients and patients. but that’s ok… I chose this line of work. I must be punished for wanting to help and heal… it is my fault for trusting that the medical profession looks after its own.
Thank you Discovery Health and Netcare Sunward Park Hospital for the best rude awakening ever and the most awesome Christmas Present a person could ask for.
Lawyers harassing you for monies because Discovery Health and Netcare Sunward Park Hospital could not be bothered to practice what they advertise!